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About LANA

LANA – Learning, Analysis and Answering AI

Say goodbye to manual technician support. Say hello to smarter AI Agents.

AI Chatbots

Seamlessly connect customers and technicians for instant problem resolution using advanced large language models (LLMs). Deliver unmistakable answers with AI trained on our specific data for technicians, operators, warehouses, training, and administration.

AI Digital Personas

Create human-like connections with personalized AI digital personas.

Connect to Human: Take Over Anytime

Ensure ultimate customer satisfaction with a seamless human handover.

AI Voice Agents

Control with Voice.

Bring conversations to life with AI voice agents

AI solutions with high-security foundations

KPrime – LANA (Learning, Analysis, and Answers) AI Assistant will revolutionize our customer and technician interactions while streamlining internal processes.

Key Benefits:

  1. Enhanced Interactions
    • Seamlessly connect customers and technicians for instant problem resolution using advanced large language models (LLMs).
    • Deliver unmistakable answers with AI trained on our specific data for technicians, operators, warehouses, training, and administration.
  2. AI-Powered Features
    • Human-like AI Chatbots: Enable personalized and dynamic conversations for clients, technicians, and administrative tasks.
    • Voice Agents: Bring interactions to life and improve engagement with AI-powered voice controls.
  3. Customer-Centric Solutions
    • Three AI Chatbot Applications:
      1. Customer Support: Answer product/service questions, operator manual and troubleshoot, schedule appointments, and file reports (picture and text).
      2. Technical Assistance: Provide instant, data-driven solutions for maintenance, troubleshooting, and training based on technical manual book, video dan picture.
      3. Administrative Guidance: Handle FAQs on office policies, finances, supply, and scheduling before escalating to human support.
  4. Scalable and Secure
    • Expand market share with support for 50+ languages, enabling access to global markets without local teams. Even if the original document is in a different language, can detect the language of the question being asked and respond appropriately.
    • Maintain the highest security standards with AES-256 encryption. Protect our data privacy in a secure, risk-free AI environment.
  5. Seamless Integrations
    • Easily integrate with WhatsApp, Microsoft Teams, Discord, Google Drive, Calendar, and email (Outlook).
  6. Collaboration and Handover
    • Empower teams with shared access and collaboration tools.
    • Ensure customer satisfaction with seamless human handovers when necessary.

Implementing LANA will not only enhance efficiency and customer satisfaction but also position us as leaders in leveraging AI to drive innovation and market growth.